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Support Center

Order & Shipping Help

  • Track your order status
  • Update shipping information
  • Report a missing or damaged item

Need help with your order?

Email: info@thermotrek.com
Response time: 24–48 hours

Returns & Exchanges

  • Start a return or exchange
  • Learn about our 4-day return policy
  • Get a prepaid return label (if eligible)

Submit your request

Email:info@thermotrek.com
Include your order number and reason for return

Warranty Claims

  • Submit a warranty claim
  • Understand what’s covered
  • Request a product replacement

Warranty Support

Email:info@thermotrek.com
Please include your order receipt and product photos

General Support

  • Product care instructions
  • Compatibility questions
  • Wholesale and partnership inquiries

Need help with your order?

Email: info@thermotrek.com
Response time: 24–48 hours

Our Promise

Our goal is simple — to keep you trekking with confidence. If something’s wrong, we’ll make it right. The ThermoTrek team is here to support your journey, from your first sip to your next adventure.