At ThermoTrek, your satisfaction is our priority. We stand behind the quality and performance of every product we make.
If something’s not right, we’ll make it right hassle-free.
Easy Returns
We want you to love your ThermoTrek gear. If you are not completely satisfied with your purchase, you can return it within 4 days of delivery for an exchange.
Return conditions:
Items must be unused, undamaged, and in original packaging.
Proof of purchase (order confirmation or receipt) is required.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
To start a return, please contact our support team at support@thermotrek.com with your order number and reason for return. Our team will guide you through the simple return process.
Warranty Coverage
All ThermoTrek products are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.
Our warranty covers:
Defects in insulation performance
Faulty lids, seals, or hardware
Manufacturing flaws in materials or construction
Our warranty does not cover:
Normal wear and tear (scratches, dents, fading)
Accidental damage, misuse, or modifications
Lost or stolen products
If your product has a defect covered under our warranty, we will repair or replace it at no cost. Please email info@thermotrek.com with your proof of purchase and a photo of the issue.
